Return Policy

Returns, refunds & order changes

We want your order to arrive safely and as described. If something isn’t right, email troy@freyeephotography.com with your order number so we can help.

Change of mind

Our prints are individually made to order, and we do not offer change-of-mind returns or exchanges on them. We also do not offer change-of-mind returns on SLF TTLD books or downloaded digital presets. Please check the product details, sizes and compatibility before purchasing.

Damaged, faulty or incorrect items

If an item is damaged, faulty, incorrect or not as described, please contact us. For damage, include photos of the item and its packaging where possible. Reporting damage within 7 days helps us investigate promptly, but it does not limit your consumer rights.

We’ll assess the issue and arrange the appropriate remedy under applicable consumer law. Please contact us before returning an item so we can give you the correct return instructions. We will advise on return arrangements and costs as part of resolving the issue.

Digital downloads

If you cannot access your files or they do not work as described, please email us with your order number and a description of the problem. We’ll help you access the download and address any issue.

Changes and cancellations

Contact us as soon as possible if you need to change an address or cancel an order. We’ll check whether production or dispatch has begun and let you know what is possible. We cannot guarantee a change after an order has entered production or been dispatched.

Your consumer rights

This policy does not exclude or restrict your rights under Australian Consumer Law or other applicable consumer laws. Change-of-mind restrictions and requests to report damage promptly do not remove your rights where goods are faulty, damaged or not as described.