Shipping and Returns
📦 Shipping & Delivery
We keep things simple.
🇦🇺 Australia
Framed Prints
We ship framed prints Australia-wide with premium couriers.
Flat rate: $100
They’re bulky and fragile, so we take extra care to get them to you safely.
Unframed Prints
Flat rate: $20
Prints are rolled and packed in sturdy tubes for safe delivery.
🌍 International
Unframed Prints Only
Flat rate: $40
We ship unframed prints worldwide, carefully packaged to arrive in perfect condition.
Framed prints are not available for international shipping, they’re too fragile to travel safely overseas.
⏱️ Turnaround Time
All our prints are individually made to order. Please allow:
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Up to 3 weeks for domestic orders
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Up to 6 weeks for international orders (depending on your location)
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Print-only orders will usually ship within 7 days
Order times can vary depending on how many orders we’re processing at once, but we always do our best to get your art out the door as quickly as possible.
🌐 Customs & Duties (International Orders)
Please note: International orders may be subject to local customs charges, duties, or import taxes. These fees are the responsibility of the recipient and must be paid upon delivery.
We have no control over these charges and can’t predict what they might be.
Freyee Photography cannot be held responsible for any additional fees, and we legally can’t mark orders as gifts to avoid customs, please check with your local customs office for details before placing your order.
💌 Questions?
Got a custom request or need help with your order? Reach out anytime at troy@freyeephotography.com
🚫 Returns & Exchanges
Please choose carefully, we do not accept returns or exchanges.
All prints are made to order, just for you. Because of the custom nature of our work, we can’t offer refunds or swaps for change of mind.
If your order arrives damaged or there’s a mistake on our end, please get in touch within 7 days of receiving your order and we’ll make it right.