Shipping policy
Shipping & delivery
Books, prints and presets — here’s how they reach you. All shipping prices below are in AUD.
SLF TTLD — the book is here
SLF TTLD is available to order now. Books are carefully packed, and you’ll receive a shipping confirmation email with tracking once your order has been dispatched.
- Australia: $25 shipping.
- International: $95 shipping.
- Free Gold Coast pickup where offered at checkout. Please wait for your ready-for-pickup email before collecting.
After dispatch, Australian delivery generally takes 3–10 business days. International delivery varies by destination and customs processing. These are estimates, not guaranteed arrival dates. Email troy@freyeephotography.com if you need an update or have a particular deadline.
Fine art prints — Australia
Unframed prints: $20 shipping, rolled and packed in sturdy tubes. Framed prints: $100 shipping with premium couriers.
Fine art prints — international
Unframed prints: $40 shipping. Framed prints are available for delivery within Australia only.
Print production and delivery timing
Prints are individually made to order. Please allow up to 3 weeks for domestic orders and up to 6 weeks for international orders, depending on location. Unframed print-only orders usually dispatch within 7 days. Carrier transit estimates start after dispatch and do not include production time. Timing may vary during busy periods.
Orders containing different products
Books and prints may be dispatched separately. Shipping rates from different product groups can combine; the shipping total is shown at checkout before payment.
Digital presets
Presets are digital files and do not require physical shipping. If you need help accessing your download, email troy@freyeephotography.com with your order number.
International customs and duties
Local customs duties, import taxes or handling fees may be payable by the recipient. These are determined by the destination country. We cannot mark purchases as gifts or alter declared values.
Changes, cancellations and delivery problems
Please check your address before ordering. If you need to change or cancel an order, email us as soon as possible with your order number. We’ll check the order’s production or dispatch status and let you know what is possible. Contact us if an order is delayed, missing or damaged so we can help investigate.
Returns and your rights
We do not offer change-of-mind returns for made-to-order prints, books or downloaded digital files. If an item is damaged, faulty, incorrect or not as described, please contact us so we can help resolve it. Your rights under Australian Consumer Law and other applicable consumer laws are not excluded by this policy.
For damage, please send your order number and photos of the item and packaging as soon as possible. Reporting within 7 days helps us investigate promptly; this is not a deadline that removes your consumer rights. Please contact us before sending an item back so we can provide the appropriate instructions.